COVID-19 Client Guide

  About / COVID-19 Client Guide

We are back in business, but things will be a little different for a while. We have been carefully monitoring all COVID-19 updates  and adhering to the guidelines that are set by the Centers for Disease  Control, World Health Organization, and local health departments for our industry and are following all recommendations to operate responsibly. 

 

We are getting vaccinated to maintain the safest environment and interactions possible. We cannot choose time of vaccination appointments - merely adapt to what is available. As we are doing our best, but sometimes not possible to get last minute therapist coverage, there may be the need to reschedule appointments. Thank you for understanding!

  
 
 

Read on to learn more about what to expect during your visit with us, including all our staff and client guidelines

Quick Reference:

What Symmetry is doing:

 

Extra Squeaky-Clean!: Cleaning and disinfecting between each client

In addition:  

  • We are all wearing face coverings while at work!

  • We are doing daily checks for symptoms and elevated temperatures prior to starting work 

  • As always, we are still washing our hands before and after each client.. and also a bunch more times through the day - from the moment we arrive :) 

  • We have hand sanitizer in each room for us and you!

 

For the safety of our staff and other clients We are asking you to do a few things to assist us.

 

What we are asking you to do:

** If you are part of a vulnerable population we recommend talking to your healthcare provider prior to booking a session. (This is a recommendation only, we do not require any additional Dr.'s notes than usual)

  • We require all staff and clients to wear masks at this time to protect our entire community. 

  • You will need to complete a verbal wellness screen upon arrival to your appointment.

    • Please be prepared to have your temperature taken with our “Non-Contact Digital Forehead Thermometer” upon entering.

  • Please wash your hands when you arrive prior to your session

  • Please update your credit card on file to allow for contactless payment after your session

  • If you've been vaccinated we invite you to bring your vax card to your appointment for the concierge to notate on your account.

  • Please reschedule your appointment if you feel sick, live with someone who is sick, or have been exposed to  Covid-19.

**Cancellation fees for COVID related reasons will be waived for this period.

All the details! - What you can expect during your appointment

Symmetry Cleaning Procedures

 When you walk in, we will have disinfected the door surface as well as handle, the face rest of the table, the chairs and tables in the rooms. As always, we have fresh linens for each client (which are sanitized when laundered). We have removed the extra cushioning on the face rests to allow for easy disinfection.

All High touch common areas are also disinfected between each client: Doors handles, bathroom surfaces, tables, handrails, water dispenser, etc. 

We have hand sanitizer in each treatment room and each common room.

All low traffic and low touch spaces are cleaned and disinfected every 3 hours.

 

Scheduling: ** Currently online booking is NOW available for appointments!

  • Couples massages are available for booking.

  • We will require a current credit card on file in order to schedule to allow for contactless payment at the front desk.

 

Canceling your appointment 
We understand that things come up from time to time.  We ask that you please provide at least 12 hours of notice when canceling appointments.  This time ensures that we can keep the appropriate amount of staff ready to provide the best service.  ***please note if appointments are canceled on short notice, less than 12 hours, there will be a $25 late cancel fee applied.  

 

Waiting Rooms

  • High touch surfaces will be disinfected after each client.

  • When possible, please try to maintain social distancing.

 

When entering the building

  • WELCOME! Sadly no hand-shakes or hugs for now...And maybe you can’t see our smile behind our mask... but know that we are happy to see you!

  • We ask that you wear a mask in the common areas of the building.

    • We can provide a cotton mask for you if you do not have one of your own.

  • Upon entering we ask that you immediately head to the restroom to wash your hands for 20 seconds (the bathroom is disinfected after each person).

  • Complete a verbal wellness screening.

 

Wellness Screening

In order to reduce the spread of COVID-19 We are requiring a wellness screen for everyone entering the building. Our staff will each complete one daily prior to their shift. We ask that you also complete a wellness survey and agree to have your temperature taken with a contactless thermometer.  We also ask that you initial and sign a waiver.  If you have an elevated Temperature (100.4° or greater) Or answer “yes” to any of our health screening questions or do not want to complete our waiver we will not be able to complete your session. You will not be charged anything for your appointment and may reschedule for a later date.

 

In your Session

  • We will have hand sanitizer in each room in case you would like some at any point or if you want to request at any time that your therapist use it.

  • We will not be able to do any face massage for the time being, but we can still do great work on your scalp and neck!

  • If at any time your therapist needs to sneeze or cough for a non-COVID related reason (dust or allergies) they will take a tissue, step out of the room and wash their hands in hot water for 20 seconds before returning to the room.

  • As always, if at any time you do not want to continue the session you may let your therapist know and you will only need to pay for the time that has been completed.

After your Session

  • If you prefer to leave a cash tip please place in into one of the small envelopes, we have in the treatment room and leave it on the table.

  • After you have dressed from your session we ask that you simply crack the door open so your therapist knows you are ready.

  • Please use the hand sanitizer if you have touched your face or adjusted your mask while getting up.

  • Your therapist will re-enter the room for any post-session discussion.

  • When you leave the treatment room please wash your hands for 20 seconds.

  • Your therapist will walk you back to the front desk.

    • Sadly no hand-shakes or hugs for now- but know that we are happy you are here!

  • Please practice social distancing from any other clients and staff where possible.

  • The Concierge will assist you in booking another appointment if you like.

  • We will use the credit card on file to process any payments or gratuities at your direction.

    • If you need a receipt we can email you a copy.

    • If you prefer to leave a cash tip please place it into a tip envelope and return it to the treatment room you were in for your therapist.

Thank you for taking care of yourself during this unusual time in all our lives, We are so honored and appreciative of you. We have missed you all very much during our closure and are happy to see you even if we have to take these extra precautions for a while!

We hope to see you again soon!!!

In Gratitude,

Celeste, Kina, and your Symmetry Family