All the details! - What you can expect during your appointment
Symmetry Cleaning Procedures
When you walk in, we will have disinfected the door surface as well as handle, the face rest of the table, the chairs and tables in the rooms. As always, we have fresh linens for each client (which are sanitized when laundered). We have removed the extra cushioning on the face rests to allow for easy disinfection.
All High touch common areas are also disinfected between each client: Doors handles, bathroom surfaces, tables, handrails, water dispenser, etc.
We have hand sanitizer in each treatment room and each common room.
All low traffic and low touch spaces are cleaned and disinfected every 3 hours.
Scheduling: ** Currently online booking is NOW available for appointments!
Canceling your appointment
We ask that you provide us with a minimum of 12 hours notice to cancel or reschedule your appointment.
Any cancellations within 2-12 hours will be charged 50% of the service price. In the instance of canceling less than 2 hours before, or a no-call/no-show, you agree to pay the full service price.
High touch surfaces will be disinfected after each client.
When possible, please try to maintain social distancing.
When entering the building
In order to reduce the spread of COVID-19 we are requiring a wellness screen for everyone entering the building. Our staff will each complete one daily prior to their shift. We ask that you also complete a wellness survey and agree to have your temperature taken with a contactless thermometer. We also ask that you initial and sign a waiver. If you have an elevated Temperature (100.4° or greater) Or answer “yes” to any of our health screening questions or do not want to complete our waiver we will not be able to complete your session. You will not be charged anything for your appointment and may reschedule for a later date.
In your Session
We will have hand sanitizer in each room in case you would like some at any point or if you want to request at any time that your therapist use it.
If at any time your therapist needs to sneeze or cough for a non-COVID related reason (dust or allergies) they will take a tissue, step out of the room and wash their hands in hot water for 20 seconds before returning to the room.
As always, if at any time you do not want to continue the session you may let your therapist know and you will only need to pay for the time that has been completed.
After your Session
If you prefer to leave a cash tip please place in into one of the small envelopes, we have in the treatment room and leave it on the table.
After you have dressed from your session we ask that you simply crack the door open so your therapist knows you are ready.
Please use the hand sanitizer if you have touched your face or adjusted your mask while getting up.
Your therapist will re-enter the room for any post-session discussion.
When you leave the treatment room please wash your hands for 20 seconds.
Your therapist will walk you back to the front desk.
Please practice social distancing from any other clients and staff where possible.
The Concierge will assist you in booking another appointment if you like.
We will use the credit card on file to process any payments or gratuities at your direction.
Thank you for taking care of yourself during this unusual time in all our lives, We are so honored and appreciative of you. We have missed you all very much during our closure and are happy to see you even if we have to take these extra precautions for a while!
We hope to see you again soon!!!
Celeste, Kina, and your Symmetry Family